2025-09-25
IVR Services For Ayurveda & Healthcare Businesses 
New Delhi, 17 Sept- Call centre India, all over India, are increasingly adopting cloud-based interactive voice response systems, or IVR to boost their efficiency, reduce costs, and improve customer service. Industry experts say this technology is fast becoming a critical growth driver for the contact center industry.
A cloud-based IVR allows every organization to automate incoming calls and route them intelligently without relying on expensive on-premise hardware. As per the market other news sources and research, the cloud telephony in India have gained growth by 25% this year, which is reflecting a strong shift from traditional setups to flexible, scalable cloud solutions.
"Cloud IVR systems are transforming the way call centres operate," said Ms. Pooja Pandey, a senior telecom analyst. "With no upfront infrastructure investment, even small and mid-sized call centres can scale operations quickly while keeping costs under control."
What are the benefits for call centers?
Cloud-based IVR systems help reduce call handling time by automatically directing callers to the right department, which is helping to improve first call resolution rates. They also support 24/7 availability, which allows businesses to manage high call volumes without even increasing the strength of their staff. The call centre solution can be included with IVR, CRM etc.
As per the report by a reputed organisation, companies using cloud-based IVR have seen operational costs drop by up to 30%, which is a very big difference when it is about the overall performance and growth of the businesses.
WIth the growth of the banking sector, e-commerce, digital services, healthcare, and manufacturing, the demand for efficient customer support is expected to rise sharply. Industry insiders believe cloud-based IVR will play a central role in meeting this demand, which creates a very big difference.
As a business that has a focus on delivering faster and more reliable customer service, cloud-based IVR systems are poised to become the backbone of modern call centre operations, which help to drive both profitability and customer satisfaction.
These days call centres are adopting IVR for their business and calling efficiency, as it can save all the incoming and outgoing call recordings, and they can get the analytics data at the end, which helps businesses to make a decision to end for growth of their business.
