How Xclusive Desk collects, uses, stores, and protects information across our cloud telephony and IVR platform.
Last Updated: June 2026
Xclusive Desk (“Xclusive Desk”, “Platform”, “Service”, “we”, “our”, or “us”) is a cloud-based customer engagement, communication, automation, and business productivity platform owned and operated by Xclusive Platforms Private Limited.
Xclusive Desk provides software solutions and related services including, but not limited to:
This Privacy Policy explains how we collect, use, store, process, share, and protect information when you access or use our websites, applications, dashboards, APIs, integrations, communication tools, and related services.
By accessing or using Xclusive Desk, you acknowledge that your information will be handled as described in this Privacy Policy.
This Privacy Policy applies to:
For customer data processed through the Platform, the customer remains responsible for determining what data is collected and how it is used. Xclusive Desk processes such data to provide the services requested by the customer.
We may collect information that you voluntarily provide to us, including:
Where payments are processed through third-party payment providers, card or payment instrument details may be handled directly by such payment providers according to their own terms and privacy policies.
For organizations using Xclusive Desk, we may collect business-related information such as:
Depending on the products and services used, Xclusive Desk may process communication-related data, including:
Customers are responsible for ensuring that they have the necessary rights, notices, and consents to communicate with their users, leads, prospects, customers, or contacts through Xclusive Desk.
When customers connect third-party platforms or integrations, we may receive and process information authorized by the customer through those platforms.
This may include information from:
For WhatsApp Business and Meta integrations, we may process information such as:
We only access information that customers authorize through the relevant third-party platform or integration flow.
We may automatically collect certain technical and usage information when you use our websites, applications, APIs, or services, including:
This information helps us operate, secure, maintain, and improve the Platform.
We use collected information to:
Xclusive Desk may provide AI-powered features such as assistants, chatbots, workflow automation, conversation summaries, recommendations, routing, classification, and analytics.
When customers use AI or automation features, relevant customer data, conversation data, prompts, instructions, and interaction data may be processed to deliver the requested functionality.
Customers are responsible for ensuring that their use of AI and automation features complies with applicable laws, privacy obligations, consent requirements, and industry-specific regulations.
Where applicable law requires a legal basis for processing personal information, we may process information based on:
The applicable basis may depend on the type of information and the context in which it is processed.
Customers may upload, import, generate, or process data relating to their own customers, leads, employees, agents, users, contacts, or end users through Xclusive Desk.
Customers retain ownership and responsibility for their customer data.
Xclusive Desk processes such data only to provide the Platform and related services, including communication, automation, CRM, helpdesk, analytics, reporting, integrations, and support functionality.
Customers are responsible for:
We do not sell customer data.
We may share information in the following circumstances:
We may share information with trusted service providers who help us operate, maintain, secure, host, support, analyze, or improve our services.
These may include cloud hosting providers, infrastructure providers, payment processors, analytics providers, support tools, communication providers, and security vendors.
When a customer connects a third-party integration, we may share or receive information with that integration provider as necessary to provide the requested service.
Examples include Meta, WhatsApp, Google, Microsoft, telephony providers, SMS providers, CRM systems, and payment providers.
We may disclose information where required by law, regulation, legal process, court order, governmental request, or regulatory obligation.
We may disclose information where necessary to protect the rights, property, security, customers, employees, partners, or operations of Xclusive Desk, Xclusive Platforms Private Limited, or others.
If we are involved in a merger, acquisition, restructuring, financing, or sale of assets, information may be transferred as part of that transaction, subject to appropriate confidentiality and legal protections.
Xclusive Desk may integrate with or link to third-party platforms, websites, applications, APIs, or services.
These third-party services operate independently and may collect or process information according to their own terms and privacy policies.
We are not responsible for the privacy practices, security practices, availability, policies, or actions of third-party providers.
Customers and users should review the applicable terms and privacy policies of third-party services before connecting or using them with Xclusive Desk.
We retain information for as long as necessary to:
Retention periods may vary depending on the nature of the data, customer configuration, applicable laws, contractual obligations, and operational requirements.
Customers may request deletion of their data as described in our Data Deletion Policy.
We implement appropriate technical, administrative, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, misuse, or destruction.
Our security measures may include:
No method of transmission or storage is completely secure. However, we continuously work to improve our security practices and protect customer information.
Customer information may be processed, stored, or transferred in countries where Xclusive Desk, its service providers, infrastructure providers, or integration partners operate.
Where required, we take reasonable steps to ensure that appropriate safeguards are in place for such transfers.
We may use cookies and similar technologies to:
Users may control cookies through browser settings where supported. Disabling cookies may affect certain platform features.
Depending on applicable laws and your location, you may have rights to:
Requests may be subject to identity verification, legal limitations, customer authorization requirements, and retention obligations.
To exercise these rights, please contact us using the details below or refer to our Data Deletion Policy.
Users and customers may request deletion of personal information or account-related data by following the process described in our Data Deletion Policy.
Certain information may be retained where required for legal, regulatory, tax, accounting, security, fraud prevention, audit, dispute resolution, or contractual purposes.
For data controlled by third-party platforms such as Meta, WhatsApp, telephony providers, payment providers, or other connected services, users may need to contact those providers directly or manage deletion through the relevant third-party platform.
Customers are responsible for:
Customers using messaging, telephony, campaign, automation, or AI features are responsible for the content, timing, recipients, legality, and compliance of their communications.
Xclusive Desk is intended for business use and is not directed to children.
We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete such information where required.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, business practices, or platform functionality.
When we make material changes, we may notify users through appropriate channels such as website updates, platform notifications, or email communications.
The latest version of this Privacy Policy will always be available on our website.
Need help or have questions? Reach out to our team.
RZF 777/23 Rajnagar-II, Sec-8,
Dwarka, New Delhi, 110077
