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XclusiveDesk – Transforming Cloud Telephone & Customer Engagement

In a world where communication is no longer optional but very important for every business, XclusiveDesk emerges as a notable player in India's cloud telephony and customer engagement space. 


As a flagship product of Wemonde, XclusiveDesk provides businesses of all sizes with innovative tools to streamline their call and message workflows. Below is a closer look at what they offer, how they contribute to the industry and why XclusiveDesk matters a lot in the industry.


Who Is XclusiveDesk

- XclusiveDesk is a product under Wemonde. XclusiveDesk provides services like click to call, IVR, bulk sms services, voice call marketing, missed call services and more. 

- XclusiveDesk is categorized in the tele-communications industry, with a team of size more than 200 employees, and its headquarters are located in New Delhi, India

- The company was founded in around 2018 in Delhi, which is India's best technology hub.


Thus, XclusiveDesk operates in a space that overlaps telecom, SAAS (Software as a service) and customer support infrastructure. The companies have a very good focus on providing good and reliable services like never before. The company provides the solution with the help of their own in-house team. 


Core Services & Offerings Of XclusiveDesk

XclusiveDesk markets itself as a 360 solution for business communication and customer interaction. Their service portfolio includes the following: -


Services:-

  • Cloud IVR (Interactive Voice Response System:- Automated phone menu system that routes callers to the relevant and correct departments and available agents, records calls, supports multi-level menus and can be integrated with your CRM.
  • Call Centre Solutions: Complete call centre infrastructure support for inbound/outbound operations.
  • Call Centre Solutions: Complete call centre infrastructure support for inbound and outbound operations.
  • Virtual or Toll-Free Numbers: Now businesses can manage all the inbound and outbound calls more flexibly than ever before.
  • Click to call & outbound calling:- Tools to let website users initiate calls (click to call) and support outbound voice campaigns.
  • Bulk SMS (promotional & transactional) Sending large-scale SMS for notifications, marketing alerts, etc.
  • Missed call/missed call solutions: Missed call services are very helpful for businesses to improve and increase lead generation and take responses from the users who call on the phone number connected with the missed call system.
  • Cloud CRM & Integration: - Cloud CRM solution will help you to manage all your leads, can be connected with your IVR and is helpful to save all the recordings for future business purpose uses. 


We at XclusiveDesk provide customised plans for business needs like 24/7 technical support and end-to-end implementation.


Contribution & Impact in the Industry

XclusiveDesk has made a very strong contribution in terms of providing valuable services, which is solving many problems of businesses in terms of technology. The company has proved itself by providing the valuable solution for years. If you want to know more in detail, please visit the home page and services pages about the solutions and their benefits.