What Is IVR Service And How It Works

IVR or Interactive Voice Response, is an automated phone system tool that answers all the incoming calls and provides the options for next steps via a menu. It can answer frequently asked questions, route callers to the right available agent, and enhance the customer service efficiency. 

whether you realise it or not, you might have encountered interactive voice response systems more times than you can count. These are the "press 1 for operations, press 2 for account" systems that have graced business phone lines for years. There are many businesses having painful IVR prompts, but others get it right, leading to faster customer response times and greater efficiency for the teams of call centres or any business.

IVR can also help call centres deflect incoming calls; it gives answers to the questions of the customers immediately by providing the option to connect with the right department.

There are so many benefits of IVR that you need to understand. Few of them are given below:

Reduces Operational Costs

Yes, it is for sure, an IVR system reduces the operational cost of any business. It can replace the workforce of people who just pick calls and transfer the calls to the right department like accounts, operations or any other department. In place of that you can now use IVR for your specific business number, and it will save your time and money by picking up multiple calls at the same time and playing a prerecorded message like "welcome to xyz company, please press 1 for English, press 2 for hindi or press 3 for tamil..., next step could be to please press 1 for account, press 2 for operations, etc." and the call got connected with the available agent. In case the agent is not available, put it on the queue or give the option to get a call back. This option can help your business to not miss even a single call and also you can now easily analyse the incoming call data, recording everything on a CRM provided.

Provide 24/7 Support

As IVR is not human, it can work all day and night. It provide the solution to the incoming callers around the clock support is a key aspect of good customer service. With the help of IVR customer service, you can use pre-recorded responses to common questions, like listing standard business operating hours or holiday schedules. 

If the department agents are not available after working hours, it saves their number and the inputs that they have done and gives the info as leads in the CRM. This helps your agents the next day to make a call accordingly. 

Enables Call Routing

These days, a single bad customer service interaction can harm the reputation of the entire business, and your customer may switch to a competitor. We provide a very clear, easy and good navigational IVR for your customers or the callers so they won't be irritated while they call and not be able to locate the right department. 

How can we help you in IVR?

We can help you with the IVR by providing you with the comprehensive IVR Solution for businesses. We are the best IVR service provider in Delhi, India. With years of experience in this field, we know which will work best for your business and how the script matters for creating a result-driven IVR.

We have a strong and dedicated team of experts and developers who are responsible for making efficient IVR solutions for any type of business industry like ayurveda, education, healthcare, banking, finance, music, gyms, office or any kind of business. 

We have a detailed list of IVR customers from Delhi, Mumbai, Bengaluru, Kolkata, Chennai, Andaman, Srinagar, Jammu, Surat, Ahmedabad, Jaipur, Shimla, etc., who have been using IVR for years and getting very good benefits from it. 

If you want to know the price of IVR or have any questions in mind, please call us for more information. Call on 09971925050.