Features

  • Coins-based credits/recharge.

  • Define different actions throughout the day. (eg: voicemail during non-working hours and talk to the agent during working hours).

  • Defining different course of action on holidays.

  • Follow-up CRM (supervisor/agent can assign a follow-up date for the caller for the agent).

 

  • Ongoing calls and calls waiting in the queue can be viewed by the supervisor, so he will know which agents are the most active and which are not.
  • The agent can also log into the panel. And, see the pending &, closed follow-ups assigned to him.