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Distributed Call

India’s Number 1 Call center solutions provider

Call centers are an emerging business in the digital platform with guaranteed increment in the number of customers for the brand. The call centers make sure that every call from the customers is been answered and their queries are been solved and taken care of. Also, you can easily know the needs and expectations of them, and make future business decisions accordingly.

On the contrary, taking help from the professional agencies will definitely gonna run your business at an extremely new level. If you are looking for a hands-on call center services, then you must be quickly contacting Xclusive desk. We offer the most efficient and trust-worthy Call center solutions, to enrich your business outreach directly to the customers.

With our cloud call center solutions, you can even manage the distributed workforce collectively. Our services for call center helps you set up your hosted contact center, activate within minutes and start using it for the customer calling and other important needs.

Here are some of the best benefits you can get via Xclusive desk -

  • Customer tracking
  • Mobile number updates
  • Hosted call center services
  • Cloud contact center
  • Seamless customer experience
  • Inbound and outbound call center solutions
  • Call center analysis dashboard
  • Easy handling large call volumes
  • Call monitoring

 

Our team of experts give away the best call monitoring and call center solution mobile apps. We have the prime focus to make easy, better and unique solutions to meet up your requirements for having the most responsive call center services. Even if you feel confused by approaching the right call center services, you must be taking the first step with us. Xclusive desk is India’s number 1 call center service provider, and we equally pay respect to your thoughts, your ideas for the business flow.

With the exclusive service under our Call center solutions, you’ll be benefited with time, money and effort too. We make sure that your details are confidential and totally secured with our agents. Xclusive desk looks forward to assisting the business of every kind to get benefited with our world-class Call center solutions.

Features

Responsive Panel

Access or configure your call center from your mobile phone or tablet, anytime or anywhere.

Agent Login

Separate panel for agents to make their outbound calls and manage their pending followups.

Followup CRM

Track the time and remarks of each followup done by your agent with the customer.

Idle Time

Track when your agent talent logs in the panel, logs out, goes on break or is sitting idle.

Increase your Productivity and Efficiency

Track your agent's break time and when they are live, or give them official breaks. Get reports based on the agent's login time, logout time, total breaks, total break time.

Hear the conversation between your customers and agents and track the efforts put in by your agents. Track customer's number and add details for the number.

Discard the need of hardwares with our hosted IVR on the cloud. Call center on cloud do not require heavy equipment or wires.

Have a single number for all your business operations will remove the hassle of maintaining multiple numbers for various departments.