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Distributed Call

Distributed Call makes it easy for the agent talent to be located anywhere, and help operate call centers remotely. When your call center decides to go distributed, the supervisor will not be able to personally observe the agent. Here the need for excellent reporting arises. The distribution of the call center must be crystal-clear for the customer as well as the caller satisfaction.

 

DIstributed calls help up in shooting up your revenues, and enhance the quality of your business association with your customers.

Features

Responsive Panel

Access or configure your call center from your mobile phone or tablet, anytime or anywhere.

Agent Login

Separate panel for agents to make their outbound calls and manage their pending followups.

Followup CRM

Track the time and remarks of each followup done by your agent with the customer.

Idle Time

Track when your agent talent logs in the panel, logs out, goes on break or is sitting idle.

Increase your Productivity and Efficiency

Track your agent's break time and when they are live, or give them official breaks. Get reports based on the agent's login time, logout time, total breaks, total break time.

Hear the conversation between your customers and agents and track the efforts put in by your agents. Track customer's number and add details for the number.

Discard the need of hardwares with our hosted IVR on the cloud. Call center on cloud do not require heavy equipment or wires.

Have a single number for all your business operations will remove the hassle of maintaining multiple numbers for various departments.