Distributed Call makes it easy for the agent talent to be located anywhere, and help operate call centers remotely. When your call center decides to go distributed, the supervisor will not be able to personally observe the agent. Here the need for excellent reporting arises. The distribution of the call center must be crystal-clear for the customer as well as the caller satisfaction.
DIstributed calls help up in shooting up your revenues, and enhance the quality of your business association with your customers.
Access or configure your call center from your mobile phone or tablet, anytime or anywhere.
Separate panel for agents to make their outbound calls and manage their pending followups.
Track the time and remarks of each followup done by your agent with the customer.
Track when your agent talent logs in the panel, logs out, goes on break or is sitting idle.
Phone: +91 9810244800
Office: C-812, 8th floor, Nirvana Courtyard, Nirvana Country, Sector 50, Gurgaon , Haryana- 122018
Wemonde is a technologies services company that develops, deploys and integrates software applications across web & mobile applications, cloud computing, and computer telephony. We empower communication for enterprises, startups, and small and medium enterprises.